Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Due to health and hygiene reasons, we don't accept returns on skincare, supplements or cosmetics that has been opened.
To start a return, you can contact us within 7 days shopglowupsupport@gmail.com.
If your return is accepted as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopglowupsupport@gmail.com.
Return shipping : Products ship directly from our international suppliers. If you choose to return an unopened item, you are responsible for return shipping costs to our supplier's warehouse. As return shipping often exceeds the item value, we recommend contacting us first to discuss options
Damages, defective, incorrect and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Once your return request is approved, we'll process your refund to your original method within 5-10 business days. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopglowupsupport@gmail.com
Exchanges
We don't offer direct exchanges. If you receive a defective item, we will send a replacement at no cost. If you want a different item, please place a new order after requesting refund for the original unopened item per our return policy above.
Cancellations
Orders can be cancelled for a full refund within 12 hours. Once processed with the supplier, it cannot be cancelled.
Shipping Times & Customs
Delivery takes 7-21 business days. Any custom duties or import taxes charged by SARS are the responsibility of the customer
for more questions contact shopglowupsupport@gmail.com